Owner experience
Vehicle passport, care timeline, help requests, service booking requests, updates and time-based warranty information when a dealer offers cover.
DEALERSHIP POST-SALE RELATIONS
The sale ends.
The relationship shouldn’t.
A car is more than a handover. Dealer Desire helps independent dealerships give owners a useful place to return to—and gives the people behind the desk a clearer way to care for them.
Built for independent dealerships
THE IDEA
Most dealership software ends at the sale.
Real relationships don’t.
Owners need somewhere to find their vehicle details, ask for help and know what happens next. Your team needs to see every request, own the next step and follow through. We’re designing those two experiences together—not building another database for your staff to feed.After the sale, owners need answers and your team needs a clear next step. Dealer Desire connects both.
For the ownerLess uncertainty after leaving the showroom.
For your teamA focused view of what needs doing today.
For the dealershipBetter reasons to stay in touch, with permission.
- DiscoverCustomer enters dealership
- SaleDealership sells vehicle
- HandoverKeys exchanged, ownership begins
- THE EXTRA STEPDealer DesireVehicle passport created. Dealership and customer stay connected.
ONE RELATIONSHIP, TWO EXPERIENCES
Thoughtful for the owner.
Thoughtful for the owner.
Useful for the team.
A dealer-branded owner experience on one side. A calm, accountable service workspace on the other. One configurable platform underneath, so every dealership feels like itself without becoming a separate piece of software.
Service team workspace
Incoming requests arranged around the customer, the vehicle, priority, ownership and the next action—not a cluttered, endless inbox.
Managed launch
We help configure the identity, locations, staff access and data route. Your team reviews the experience before a dealership goes live.
INSIDE THE PRODUCTSee the work.
See the work.
Not just a pitch deck.
These are screenshots of the actual owner and service screens—not speculative illustrations. Every dealership, person, vehicle and case shown is fictional sample data.
Swipe to compare the owner and team screens
THE OWNER
Answers close at hand.
A vehicle passport, clear cover status when relevant, and a direct route to help or service—branded to the dealership.
THE TEAM
A better way to follow through.
Distinct requests, a clear next step and a visible handoff for the people working the service desk.
THE SERVICE HANDOFFThe owner asks.
The owner asks.
The team knows what’s next.
Here are the real desktop care desk and owner help screens—not the design studio around them. A clear request on one side, a manageable work queue on the other.
DEALERSHIP / DESKTOP CARE DESK
OWNER / GET HELP
Help, without the hunt.
An owner can explain what’s wrong with their vehicle already in view.
USEFUL DEALERSHIP UPDATESA message from the team.
A message from the team.
Something useful for the owner.
The dealership noticeboard shows an in-app event. The same fictional example appears in the owner’s Updates view. This is an on-screen synthetic preview, not a phone notification or a live marketing campaign.
DEALERSHIP / DESKTOP NOTICEBOARD
OWNER / UPDATES
From the dealership.
The same in-app event appears in the owner’s Updates.
Screens are from the working product preview with fictional data. Owner request submission, real customer campaigns and push delivery require production setup and approval.
MADE FOR REAL DEALERSHIPSNo warranty?
No warranty?
No problem.
The relationship still matters. Owners can have one place for their vehicle, service history, questions, booking requests and dealership updates—even when no warranty product is attached.
Have a workshop? Start with a service-time request and discuss a booking integration where your system supports it. No workshop? The help journey can be configured around the team or partner who handles the next step.
Live booking availability, external data feeds and outbound notifications need dealer-specific onboarding and activation. They are not automatically switched on in the preview.
THE PEOPLE BEHIND THE PLATFORM
Technology should make the next conversation easier.
A customer asks about a warning light. Someone at the dealership needs to know it arrived, who owns it, whether the customer has heard back and what to do next. That ordinary moment is where trust is won or lost.
We care about the quiet details: a reassuring owner screen, a request that doesn't disappear, and a team that can move without hunting through five systems.
GETTING STARTED
We do the setup with you.
You shouldn’t need to be a software company to give customers a better post-sale experience.
Understand your dealership.
What you sell, who handles service, what data you already have—and where customers currently get stuck.
Choose the right data path.
Existing system, guided import or a simple native handover workflow. No database? That’s a valid starting point.
Configure and review.
We prepare your branding, support routes, locations and staff permissions, then review owner and team screens together.
Launch with care.
Invite owners only after identity, data and communication choices are ready. Improve the journey from what actually happens next.
A CONNECTED DIGITAL PRESENCE
Need a better website, too?
Your first impression and your after-sale relationship should feel like they belong to the same dealership. If you need a website, we can scope it as a separate, coordinated project alongside the post-sale program.
No complicated website requirement, no forced platform fork. Just a clearer journey for the people finding you—and the people coming back.
Talk about your website LET'S TALK
Tell us how your dealership works.
We'll talk through the owner journey, your team’s day-to-day and what a sensible first step could look like. No jargon. No one-size-fits-all demo.
[email protected] +49 162 2901381
Product previews use fictional data. Dealer onboarding, external integrations and customer messaging require separate setup and approval.